Returns & Refunds

Cancellation Policy

Your order once shipped, cannot be cancelled.

If you wish to cancel the order prior to shipment, the shipping fees and other non-refundable charges will be deducted from your refund value.

Return Policy

The item delivered can be exchanged or returned only if the product has been physically damaged in transit or in case where an incorrect product has been shipped. In this case, the customer should have retained the original packaging, and should send pictures of the same to [email protected] within 24 hours of recieving the package. Alternatively, they can contact the team at +91 9136443689.

Refund Policy

Please note that incase of refund (if and where applicable) the shipping fees and other non-refundable charges will be deducted from your refund value.

Returns, exchanges and refunds are subject to inspection by Lacuna Light and will be processed only if returned without tampering.